Dibden Purlieu Saint

Really, it's pretty simple? We can't tell when the car could be over-heating. That good enough?

It was repair. What I find ridiculous is that they said repair but the loom is still in a complete mess.

The situation as written in a letter below to be sent off... I would like to make a complaint about the service we have received at your garage, Squire Furneaux in Hersham. We bought our Volvo V70 privately 6 months ago as we were about to have a baby and wanted a large, safe estate car. The Temperature Gauge was working correctly at the beginning and then after a couple of weeks started working intermittently. Around November, it stopped working altogether. The problem is that on turning the engine on the Temperature Gauge shoots straight into the red and we are told to "Stop the car immediately" on the dash warning. We decided to take the car to our mechanic, who is based in New Haw. He explained that it looked like a previous owner had tried to fix the issue himself and had made a complete mess of the wiring loom. He decided that he didn't want to have a go at fixing it and recommended we took it to a Volvo specialist. We decided that as this is a car for transporting our baby around in that we wanted a proper job done, so thought it best to take the car to a Volvo main dealer. After waiting a week and a half to take the car in to be fixed, we took it in to Squire Furneaux Volvo in Hersham and the fix was performed on the 29th January 2013 by Richard Allen, with our Service Consultant being Steve Melvin. The fix performed was to "Replace engine coolant temperature sensor and repair wiring loom" and was at a cost of £286.86. We assumed that as this was a substantial amount of money that the job was completed, and the repair was done. The fix lasted until the next time we drove the car, where upon turning the engine on the same problem occurred. We then phoned Volvo straight back and took it in for a second fix. The fix that was performed was to re-solder parts of the original job that were not done properly. This was done free of charge. This time the fix lasted less than an hour. We then tried to take the car back in, but Steve Melvin wanted his Head Technician to do the job, and unfortunately he was on holiday and then off sick for over a week. As you can imagine, being without a car for this amount of time with a baby is very difficult. Finally, on Tuesday 26th February we took it back in. My partner, who has had to deal with all this, had to wait around for 20 minutes to see Steve. Steve then asked his Head Technician what the issue was, and without even looking at the car, said it needed a new wiring loom because the wiring loom was a mess. This was a surprise to us, as until this time we assumed that the wiring loom had been completely repaired, considering this was identified from the outset by our mechanic, and also that we were told the wiring loom was repaired when the initial fix took place. I also have no idea why this couldn't be relayed over the phone, I don't think people appreciate the effort it takes to get a baby ready and out of the house to be told this without anyone even looking at the car. My partner was then told that this fix would cost "...at least £300". When my partner argued that we had already paid out a similar amount for the car to be fixed and the fix wasn't completed, she was asked by Steve 'When you bought the car did you get a warranty with it?". This seemed like a rather irrelevant question to ask from what I can see. Why we would have paid for a fix in the first place if we had a warranty I don't know, and I'm not sure how many warranties you can buy from private sellers personally, but I am guessing not many. We were then informed by Steve that we should have been charged for the soldering which took place, that as far as we can tell was a mistake made on the first fix. This all sounds to me like a deflection tactic, trying to get away from the fact that the job wasn't done correctly in the first place, but I digress. I then received a phone call from my partner in tears, she felt like she had been completely taken advantage of and fobbed off with no apology. I phoned Steve to try to find out what went on. Steve said that it looked like the last person to have the car did a botch job on fitting a new sensor and that the wiring loom was in a complete mess. I have no problem with this and agreed it sounded like this was the case. I asked why the initial fix wasn't replacing the wiring loom. Steve explained that they generally try to do the cheapest job. Again, I have no problem with this, however it sounds like there would not have been much difference in the price of doing the proper job, a choice we were never given. As explained before, this is the car we are transporting our baby around in so a proper job was wanted for ours and her safety. However, it sounds to me as if you have tried to botch the already botched job by just doing a standard repair and leaving the rest of the wiring loom still in the same mess it was before? If the wiring loom is in this much of the mess, surely that has to be the initial fix to take place, as even I know in my capacity of a non mechanic that this could be shorting. This makes no sense to me and not what I would expect when taking a car to a main dealer. What I am failing to understand is and perhaps what you can explain to me is the following: (a) Why we weren't given the chance to change the full wiring loom, which turns out to be a similarly priced job, instead of an irrelevant job that didn't need doing and didn't solve the issue? Surely being given the choice then a full fix was certainly the obvious choice to make. (b) Why do we now have to pay additional money to replace the wiring loom - the fix that was done didn't fix the issue yet we are still charged for it? It sounds to me like the problem was misdiagnosed and now you're trying to charge us for something that shouldn't have been done. © Why did it take Volvo a number of weeks and 2 repairs to identify the issue as the wiring loom when our mechanic identified the issue straight away? As you can tell we are very frustrated and angry by the service we've been given which hasn't been up to the standards expected for a main dealer and from Volvo in general. With this in mind we want a full refund of £286.86 for the work done on your botch repair, so that we can pay to get a full fix done from a garage that we trust. Please let me know your conclusion on this issue.

I do it to audit my spending and to earn air miles. People who use cash are pikeys...

This is going to be a golden thread in a year or so led yet again by Sour Mash and our new windup poster, per_saint

Maybe not now (although ahead of Jos) but at the time the point certainly stood which was get CB's in with Premier League experience. The failure to do this and at GK cost us a plethora of points early in the Season. I also find it strange the over-confidence of people on here, it feels like people think we're already safe. It's 4 points guys...

The guy is a Saints legend. Seriously, what a player. Would love to see him get an England cap, for him.

Bad news = Untrue bull**** fabrication

Not before November when we took it off the market (due to it being a convertible of course), then we were going to relist in March, but got new job in time to stop that happening.

So, due to a new job where I will now drive and not train into London, I get to keep the M3. Good things come to those who wait

The way I see it: Police go to OP house, no doubt he's guilty if goes to court. Pressure on police to find him not guilty, he's sporting royalty in SA. Police decide to use detective that is accused of bigger crime of which he is also guilty. Tell him they will doctor evidence in HIS case to find him not guilty of his previous transgressions if he will take prison for perjury and tampering with a crimescene. Evidence becomes inadmissable for OP case, hence not enough evidence for murder. OP found not guilty, detective gets reduced sentence, the world moves on. All IMHO of course.

What a quote! Furious neighbour: 'It's a disgrace. She treats her womb like a clown car'

Cortese is a bad, bad man, yet no-one has the balls to tell us exactly why...

Some posters try to mask their racist and xenophobic traits through the irrational hatred of some individuals.

Surely he would have stabbed her with his access to blades?

Wow, eloquently written points there. Played well yesterday, his dead ball is great, defended well. Got caught out with the goal but that was Davis's fault more than anyone.

Damn straight!

Get the **** in!

I love how people can judge your sex life from comments on a football forum... He's probably right though

JRod has actually got some pace hasn't he?

Get in!!

I think you've overlooked the rules of 'FACT'. If used it invokes the rules of 'FACT' and the statement which precedded it is deemed as wholly truthful and correct and cannot be overruled. It is similar to 'Shotgun'.

Rickie Lambert is Southampton's greatest ever player. FACT.

Get an original 300zx, around H or J reg, or something like an R reg 200sx. Great cars for that much, and great to drive. RX8 is a good call, but have to be really careful with the engines and how the car has been treated.