This was Eckert's best PC yet - open, honest and insightful.
Good communication matters. It appears that he has grasped the importance of these PCs and set himself the task of perfecting the. A strong indication perhaps of his dedication to improvement at Staplewood and why the players respond to him so well?
From the beginning of his tenure Still's dire lack of communication skills was evident at PCs and shone a light on his evident inability to motivate the players.