He could start by sorting out the web site, so we don't have to "enter"...we can just look at it
Second job could be to "communicate" why the ticket office needs to charge £1.50 for every ticket bought by debit card when the payment takes place in one transaction e.g. 3 tickets in one payment = 3 x debit card fees?
Thirdly he can explain our transfer policy / decision making
Welcome