Ah, that's alright then.
Funny really, I bought some tickets to see Jedward at the O2 Arena. When they didnt turn up I cried and cried and complained to the promoters. I got this email back from them.....
"Dear Marsdinho,
They were booked, but that's all we can say at the moment."
I felt satisfied that they have indeed looked into my issue and furnished me with a suitable response.
I went home a happy customer.